We guide employees through filling out required forms and getting any necessary certifications from their medical provider, then we’re able to work with your insurance carrier to submit these on employees’ behalf (we handle the employer section, too).

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Cocoon is committed to helping employees through these often stressful moments. For security reasons, state or insurance entities typically mandate working with the claimant directly through the appeal process. Depending on their unique situation, we’ll give employees detailed instructions on how to work with the entity to understand the issue, submit an appeal when applicable, and make sure they get their full pay.

The claims process is notoriously confusing, and we know people will inevitably have questions along the way. Employees can reach out to the CLMS-certified Cocoon Support Team at any time. We usually get back to them within about 3 hours during the workday. Employees can always request a phone call, too.

We’ve watched the industry change as more and more states roll out practices to thwart fraud. California, for instance, implemented an ID verification system and two-factor authentication. While we can still handle the employer section, these changes make it untenable for a third party to file state benefit claims on employees’ behalf. We also found that inserting a third-party often slows down the process as state entities (and medical providers) often refuse to give or get information from anyone besides employees themselves. Instead, Cocoon is laser-focused on empowering employees with the tools they need to make the process simple and stress-free.

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