Introducing Proxy Admin: Keep leave processes moving even if an employee can’t
Step up when leave takers need you to step in: announcing our new Proxy Admin role


Just like a good game of tennis, consistency, timing, and playing by the rules are key for a smooth and compliant leave process. But sometimes, the ball gets stuck in a leave taker’s court—putting themselves and your People team at risk of missing key deadlines that can affect things like pay and compliance. Without Cocoon, this can stop a leave dead in its tracks, as you keep trying to reach an unresponsive employee or their leave management rep. Luckily, Cocoon’s got you covered with our Proxy Admin role to lend a helping hand and keep the ball rolling without overstepping boundaries or taking on more work than necessary. Keep reading for scenarios where Proxy Admins come in handy, what they can do with Cocoon, and why it’s a win-win for you and a leave taker.
Proxy Admin power likely isn’t at the top of your list when evaluating leave management solutions, but when you need it, you really need it. It comes in handy across situations like:
It’s pretty common that leave plans change, emergencies happen, and/or an employee rightfully needs to focus their attention on the reason they took leave in the first place. Sometimes it happens in the planning process, or when they’re already out on leave. Regardless of when, you don’t have to be dependent on employees taking certain clear and undisputed actions—like extending leave dates—to ensure nothing gets off track, denied, or falls into non-compliance.
Navigating leave requirements can be complicated. Employees can forget to submit something, it isn’t complete, it’s not done in a timely manner, or they submitted something to the wrong channel. Whatever it is, Proxy Admins can successfully resolve these issues without defaulting to deficiency notices, while keeping a clear record of each action taken, by whom, and when.
Cocoon caters to a wide array of employee types, whether they’re traveling a lot, working on job sites, or simply aren’t comfortable and familiar with certain software. With other solutions, the burden remains on the employee, but Proxy Admins can jump in to take care of certain tasks.
Now that you have an idea of when you might need proxy power, here’s what you can do with it. The process is straightforward and consent-based; employees give consent upon creating a Cocoon account. With this consent, Proxy Admins can:
With these scoped and specific abilities for Proxy Admins, you can achieve better leave experiences for all to step in when needed, without overstepping.
Unblock your team and leave takers faster. Paperwork didn’t get submitted? A simple task stands between approval or denial? These don’t have to be blockers anymore, nor do they have to mean extra work for People teams.
Provide a better employee experience. Most people aren’t walking into an emergency or caring for a newborn with a laptop nearby. Stepping up for an employee when they need you leads to a better employee experience to show you’re there for them and not bothering them with things you can do on their behalf.
Focus your time on the details that matter. With a clear view into a leave taker’s deadlines, to-dos, and leave details, you can add a personal touch or jump in to help where it’s needed instead of wasting time playing telephone or time tracking down the wrong information.
Always have a unified record. No matter what happens, there’s a clear record of who did what, when, and why. In the event of a dispute or compliance issue down the road, you have a clear track record of what happened.
Leave is a series of endless outliers and edge cases, and you need to be equipped with a solution that gives you and your employees the flexibility and fluidity to tackle them successfully, head-on. Proxy Admin power is just one more way to help you smooth the edges and step up for an employee when they need you most, with Cocoon there for you the whole way through.